Privacy Policy

Your privacy is important to me

This privacy policy sets out how Rock'n Paper uses and protects any information that you share when you visit this website www.rocknpaper.co.uk and throughout the creative process if you choose to work with me on your wedding stationery.

Rock'n Paper is committed to protecting your privacy and that of any third party addresses you provide to be used on your stationery.

 

Data held by Rock'n Paper and how it is protected

Rock'n Paper use email correspondence, telephone / zoom conversations, the website and wedding shows to collect data.

The personal data that I hold includes your name and your partners name, telephone and email address, your delivery address and any details pertaining to your event. I may also hold names and addresses of any guests for the purposes of personalising your stationery.

I use these details to either respond to your enquiry, give you a quote or complete your stationery suite. I also require your name and email for financial records should you use my services, for invoicing.

My clients, or those who enquire with me to provide services to them, give me their personal data with knowledgable consent and I hold it on the basis of contract/legitimate interest so that I can fulfil your order.

This data is stored on my desktops and laptop, email system and sometimes paper files if stationery is already printed. The data stored on desktops and email systems is protected by password and virus detection software. Any printed paper trails are kept in a locked & secure private studio only accessible by myself and my household. Any digital data is only accessible by myself  who is required to use it for purposes of fulfilling your contract.

If you use my website I will also collect your IP address (this is your computers identification code) through the use of cookies. Essential cookies are necessary in order for my website and store to operate efficiently.

Cookies may be used to improve the convenience and customer satisfaction or to give me information about how my site is being used so that I can make adjustments to enhance the customer’s experience. You will be able to activate or deny these cookies and set your own preferences.

Social Media

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. 

Links to my own social media platforms from my website are used at your own choice and you should therefore refer to each individual social media platform for their own terms and conditions and privacy policies. 

Links to other sites

Rock'n Paper have links to various third party websites through my social media, and partners pages. Once you have used these links to leave my site, you should note that I do not have any control over your data or details you input on these external sites. I only link to pages I am proud and confident are secure and created by legitimate professional businesses and individuals but cannot be responsible for any updates they make. With this in mind please use links with caution and if you find any to be less than secure to the highest standards please let me know so I can remove it from my site. 

Feel free to email rocknpaper@hotmail.com to request what data I have held, or to request I remove any data. I will respond to your request as quickly as possible.

How your data is used

Your data is used to correspond about, create and deliver your stationery from initial enquiry to delivery of on the day elements. Depending on the type of product that you order (including the method (if any) of print) and the delivery option, the data that is relevant to create your product/order may need to be shared with our printing and product delivery partners in order to complete your order. I have taken all reasonable steps to ensure that our print partners, and the electronic/digital systems we use, also have up to date privacy policies that adhere to GDPR. I will not share your details with any third parties unless, in the rare event, we were required to do so for legal or vital requirements.

I may use your completed stationery to showcase online on my website, social media and at events where I showcase our stationery (wedding shows). When used online I endeavour to ensure this does not show any personal details that pertain to a certain person.

When sharing samples with prospective clients I try when possible to only use my own fabricated samples for this purpose. If this is not possible, printed wedding stationery may also be used. In this rare occasion I will not include any RSVP’s with addresses or any invitations or details sheets that include private data such as addresses, email addresses and wedding websites.

How long will I hold your data for?

I will only retain your personal data for as long as is necessary to fulfil the purposes it was collected for as well as for the purposes of satisfying any legal, accounting, or reporting requirements. I may also retain your data if you have subscribed to my newsletters, mail-chimps or blog notifications. I also love to send my clients follow up anniversary cards, Christmas cards or other such celebration gifts which require the retention of your data. If you would rather I removed you from my list please feel free to email rocknpaper@hotmail.com and ask to be removed from my list. 

To adhere to accounting and tax requirements, Rock'n Paper must keep basic information about my clients for six years after they stop being customers.

Payments

I do not hold any credit, debit card or account payment details at any time, nor do I share these with any third parties. 
I take the initial deposit, based on your bespoke proposal and this is based on a no refund policy. For further details please refer to the Terms and Conditions supplied at time of booking.

This policy is reviewed regularly and was last updated in February 2021.

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